Job Post :- Technical Support Engineer
Educational Qualification:- Diploma
Place :- Bangalore
Salary Offered:-As per the industry standards
Experience rquired:- 0 to 1 Year
About Company:-
The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.
Job Profile:-
Provide Remote Server Hardware & Software support to MC Customers, Field CE's, Escalation Engineers as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue.
Provide immediate technical response in restoration of customer High availability environments thus keep customers/account team updated of all action plans and developments during the resolution process.
Applying systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude.
Develop and document clear action plans to resolve issues even where information may be limited.
Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
Collaboration with other cross functional groups – i.e. L2,L3 , Labs , Call Management Group / Resource control to ensure timely resolution of issues.
Work with the Account team to understand & address the challenges and provided proactive technical support to customer environment.
Participate / prepare Post Incident Reviews with ASM/Account Team as required.
The Job would entail working in shifts thus prior experience in working around the clock would be preferred.
Technical Qualification:-
1· Excellent verbal and written communication skills in language to be supported.
2· Experience in troubleshooting in a technical environment.
3· Excellent analytical and problem solving skills.
4· Software and hardware knowledge of computing, storage and peripheral devices.
5· Advanced proficiency with case management databases and tools.
6· Superior customer service skills.
7· Phone and remote support experience.
8· E-support experience.
Package:- As per industry standards.
Website:- www8.hp.com
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