Job Post :- Seller Support Associate
Educational Qualification:- Any Degree
Place :- Hyderabad
Salary Offered:-As per the industry standards
Experience rquired:- 0 to 5 Years
Walk-In Date :- 07 Sep to 12 Sep 2015
Walk-In Time :- 10:00 AM to 03:00 PM
About Company:-
Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” Amazon.com and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & industrial.
Job Profile:-
The Seller Support Associate acts as the primary interface between Amazon and our business partners.
The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Technical Qualification:-
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Documents to Carry:-
Please carry resume, passport size photograph and one ID proof for interviews.
Candidates applied in the last 6 months, will not be considered.
Venue Details:-
Amazon Development Centre Pvt.Ltd,
Raheja Mind Space, Building No:9, 10th Floor,
Hi-Tech City, Hyderabad,
Land Mark: Opposite to Westin Hotel.
Package:- As per industry standards.
Website:- www.amazon.com
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